FAQ

TAP 'N TRIM - Frequently Asked Questions

🔷 General Questions

Q: What is TAP 'N TRIM?
A: TAP 'N TRIM is a revolutionary mobile app developed by SKYVO INNOVATECH LLP that eliminates salon waiting rooms through real-time queue management, smart booking, and precise arrival notifications. It connects customers with salons for a seamless, time-saving booking experience.

Q: How does TAP 'N TRIM work?
A: Simple! Download the app, find nearby salons, see live queue status, book your spot, monitor your position remotely, get notified when it's your turn, and arrive exactly on time. No more waiting in crowded salon lobbies!

Q: Is TAP 'N TRIM free to use?
A: Yes! TAP 'N TRIM is completely free to download and use for customers. We make money by partnering with salons, not by charging users. Some premium features may be available in future updates.

Q: Which devices support TAP 'N TRIM?
A: TAP 'N TRIM works on:

• iOS devices (iPhone/iPad) running iOS 12 or later

• Android devices running Android 7.0 or later

• Available on both App Store and Google Play Store

Q: Who created TAP 'N TRIM?
A: TAP 'N TRIM is developed by SKYVO INNOVATECH LLP, a technology company registered in Kerala, India (Registration: ACN-4112). We specialize in creating innovative solutions for real-world problems.

📱 App Features & Functionality

Q: What types of salons are supported?
A: TAP 'N TRIM works with all types of beauty and wellness businesses:

• Hair salons and barbershops

• Nail salons and spas

• Beauty centers and cosmetic clinics

• Massage therapists and wellness centers

• Any service-based business with appointment queues

Q: How accurate are the wait times?
A: Our real-time system provides highly accurate estimates (typically within 5-10 minutes) based on:

• Current queue status and position

• Historical service time data

• Real-time updates from salon partners

• Advanced prediction algorithms

Q: Does the app work without internet?
A: Basic features like viewing appointment history work offline, but real-time queue updates, booking, and notifications require an active internet connection (Wi-Fi or mobile data).

Q: How much mobile data does the app use?
A: TAP 'N TRIM is optimized for minimal data usage, typically consuming less than 10MB per month for regular users. Real-time updates are efficient and lightweight.

🎯 Booking & Appointments

Q: How do I book an appointment?
A:

1. Open TAP 'N TRIM and enable location services

2. Browse nearby salons or search for specific ones

3. Select your preferred salon and service

4. Choose to join the current queue or book for later

5. Receive confirmation and real-time updates

Q: Can I book appointments for someone else?
A: Currently, bookings are tied to individual user accounts. The person receiving the service should create their own account for the best experience and accurate notifications.

Q: What if I need to cancel my booking?
A: You can easily cancel through the app anytime before your appointment. We encourage canceling as early as possible to help other customers and maintain good relationships with salon partners.

Q: What happens if I'm running late?
A: If you're delayed:

• The app will update you on queue changes

• Contact the salon directly through the app

• Your position may be adjusted based on salon policy

• Significant delays may require rebooking

Q: Can I reschedule my appointment?
A: Yes! You can reschedule by canceling your current booking and creating a new one, or by contacting the salon directly through our messaging feature.

🔔 Notifications & Alerts

Q: What types of notifications will I receive?
A: TAP 'N TRIM sends smart notifications for:

• Booking confirmations

• Queue position updates

• "Your turn is approaching" alerts (usually 10-15 minutes before)

• Appointment reminders

• Special offers from favorite salons

Q: Can I customize notification settings?
A: Absolutely! You can control:

• Notification frequency and timing

• Types of alerts you want to receive

• Quiet hours when notifications are paused

• Sound and vibration preferences

📍 Location & Privacy

Q: Why does the app need my location?
A: Location access helps us:

• Find nearby salons automatically

• Provide accurate distance and directions

• Estimate travel time to appointments

• Improve service recommendations

You can manually enter locations if you prefer not to share precise location data.

Q: Is my personal information safe?
A: Yes! We take privacy seriously:

• All data is encrypted and securely stored

• We never sell personal information

• Firebase security ensures data protection

• You control what information you share

• Full privacy policy available at tapntrim.com

Q: Can I use the app without location services?
A: Yes, but with limited functionality. You can manually search for salons by name or area, but you'll miss out on nearby recommendations and automatic location features.

💳 Payments & Pricing

Q: Do I pay through the app?
A: Payment methods vary by salon:

• Some salons accept in-app payments (coming soon)

• Most currently use traditional payment at the salon

• Secure payment processing when available

• Multiple payment options supported

Q: Are there any hidden fees?
A: No hidden fees for customers! TAP 'N TRIM is free for users. You only pay salon partners for their services at their regular rates.

Q: What about cancellation fees?
A: Cancellation policies are set by individual salons. Most partners don't charge for cancellations with reasonable notice, but policies may vary.

🏪 For Salon Owners

Q: How can my salon join TAP 'N TRIM?
A: Contact us at partnerships@tapntrim.com! We'll discuss:

• Integration process and requirements

• Pricing and commission structure

• Training and support provided

• Marketing benefits and customer acquisition

Q: What are the benefits for salon owners?
A: Salon partners enjoy:

• Reduced overcrowding and happier customers

• Better appointment management and scheduling

• Increased customer retention and satisfaction

• Valuable analytics and business insights

• Marketing support and new customer acquisition

• Improved operational efficiency

Q: Is there setup cost for salons?
A: Contact our partnerships team for detailed pricing information tailored to your salon's size and needs.

🛠️ Technical Support

Q: The app isn't working properly. What should I do?
A: Try these steps:

1. Close and restart the app

2. Check your internet connection

3. Update to the latest app version

4. Restart your device

5. Contact support@tapntrim.com if issues persist

Q: How do I update my profile information?
A: Go to Settings > Profile in the app to update:

• Name and contact information

• Profile picture

• Notification preferences

• Payment methods

Q: I forgot my password. How do I reset it?
A: Use the "Forgot Password" link on the login screen, or contact support@tapntrim.com for assistance.

📞 Getting More Help

Q: How can I contact customer support?
A: Multiple ways to reach us:

• Email: support@tapntrim.com (response within 12 hours)

• Phone: +91 xxxxxxxx (Monday-Friday, 10 AM - 5 PM IST)

• General inquiries: info@tapntrim.com

Q: Where can I send feedback or suggestions?
A: We love hearing from users! Send feedback to feedback@tapntrim.com or rate us on the App Store/Google Play.

Q: Is TAP 'N TRIM available in my area?
A: We're rapidly expanding! Check the app for salon availability in your area. If we're not there yet, let us know at info@tapntrim.com - we prioritize expansion based on user demand.

🚀 Future Features

Q: What new features are coming?
A: We're constantly improving! Upcoming features include:

• In-app payments and digital receipts

• Loyalty programs and rewards

• Advanced booking preferences

• Social features and reviews

• Enhanced salon discovery

Q: Can I suggest new features?
A: Absolutely! Send your ideas to feedback@tapntrim.com. User suggestions drive our development roadmap.

Still have questions?
Contact us at info@tapntrim.com